ExitPulse Terms of Service

Effective date: July 17, 2026  |  Version 1.1

1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding agreement between you and 9 Wait LLC, a Delaware limited liability company ("9 Wait," "we," "us," or "our"), contact email exit9pulse@gmail.com; a mailing address for legal notices is available on request. The Terms govern your use of the applications, websites, and services operated by 9 Wait LLC that link to these Terms, including the exitpulse.co website and the ExitPulse mobile applications for iOS and Android (together, the "Services").

By creating an account, making a purchase, or using the Services, you agree to these Terms and to our Privacy Policy at https://exitpulse.co/privacy, which explains how we handle personal information. If you do not agree, do not use the Services. Please note that Section 15 contains a binding arbitration provision and class action waiver that affect how disputes between us are resolved.

If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.

2. Eligibility and Your Account

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate registration information, keep your credentials confidential, and notify us promptly of any unauthorized use of your account. You are responsible for all activity under your account. You may permanently delete your account at any time in the app (Profile, then Delete account) or at https://exitpulse.co/account-deletion.

3. The Services

ExitPulse provides software tools for business owners, including estimated valuation ranges, sale-readiness and buyer-attractiveness scoring, EBITDA normalization, anonymized peer benchmarking, AI-assisted coaching, and AI-assisted drafting of documents such as Confidential Information Memorandum (CIM) sections. We are continually improving the Services and may add, modify, or discontinue features, content, usage allowances, or tiers at any time. Where a change materially reduces the core functionality of a paid tier during a period you have already paid for, your remedy is to cancel renewal as described in Section 5. Features identified as beta, preview, or experimental are provided for evaluation and may be changed or withdrawn at any time.

4. Rough Estimates Only; No Professional Advice; No Reliance

READ THIS SECTION CAREFULLY. IT DESCRIBES WHAT EXITPULSE IS, WHAT IT IS NOT, AND WHAT YOU AGREE TO WHEN YOU USE IT.

ExitPulse is a self-service software tool. Its outputs, including valuation ranges, sale-readiness and buyer-attractiveness scores, EBITDA normalization, benchmarks, coaching tips, and generated documents such as CIM drafts, are rough, automated estimates and drafts produced from the limited information you type in, combined with generalized models and rules of thumb. They are a starting point for your own thinking and nothing more. They cannot account for everything that determines what a real buyer would actually pay for your business.

YOU ACKNOWLEDGE AND AGREE THAT: (A) OUTPUTS ARE ROUGH ESTIMATES AND DRAFTS THAT MAY BE INCOMPLETE, OUTDATED, OR SIMPLY WRONG, AND MAY DIFFER MATERIALLY FROM ANY ACTUAL SALE PRICE, MARKET VALUE, OR TRANSACTION OUTCOME; (B) OUTPUTS ARE NOT A VALUATION, APPRAISAL, FAIRNESS OPINION, OFFER, OR SOLICITATION, AND ARE NOT FINANCIAL, INVESTMENT, LEGAL, TAX, ACCOUNTING, OR BROKERAGE ADVICE; (C) 9 WAIT IS NOT A CERTIFIED VALUATION ANALYST, APPRAISER, BUSINESS BROKER, M&A ADVISOR, INVESTMENT BANK, LAW FIRM, OR ACCOUNTING FIRM, AND NOTHING IN THE SERVICES CREATES ANY ADVISOR, FIDUCIARY, OR OTHER PROFESSIONAL RELATIONSHIP; (D) YOU WILL NOT RELY ON ANY OUTPUT AS THE BASIS FOR ANY REAL-WORLD DECISION OR TRANSACTION, AND ANY OUTPUT MUST NOT TAKE THE PLACE OF A PROFESSIONAL VALUATION OR THE ADVICE OF AN M&A PROFESSIONAL; (E) BEFORE TAKING ANY REAL-WORLD ACTION, INCLUDING SELLING, LISTING, PRICING, NEGOTIATING, FINANCING, RESTRUCTURING, OR MAKING ANY LEGAL OR TAX DECISION, YOU WILL ENGAGE YOUR OWN QUALIFIED LEGAL, TAX, ACCOUNTING, VALUATION, AND M&A PROFESSIONALS; AND (F) EVERY DECISION YOU MAKE, AND EVERY USE OR DISTRIBUTION OF ANY OUTPUT, IS AT YOUR SOLE RISK AND YOUR SOLE RESPONSIBILITY.

AI-generated content can be confidently phrased and still be wrong. You are responsible for reviewing and verifying every output before using it, and you, not 9 Wait, are the author of record of any document you choose to share with buyers, advisors, lenders, or anyone else.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE, AND AGREE NOT TO ASSERT, ANY CLAIM AGAINST 9 WAIT BASED ON RELIANCE ON ANY OUTPUT OF THE SERVICES OR ON ANY DECISION OR TRANSACTION MADE OR NOT MADE IN CONNECTION WITH THE SERVICES.

5. Subscriptions, Purchases, and Billing

  • Tiers and pricing. The Services offer a free tier and paid subscription tiers (currently Pulse, Explorer, and Prep), plus one-time purchases (currently the Pre-Market package). Current prices, features, and usage allowances (including AI credits) are shown in the app or on our website at the time of purchase and may change prospectively.
  • Store billing. Purchases made in the mobile apps are processed by Apple (App Store) or Google (Google Play) under their terms, and we never receive your full payment card number.
  • Auto-renewal and cancellation. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time in your App Store or Google Play subscription settings; cancellation takes effect at the end of the current billing period, and deleting the app or your account does not by itself cancel a store subscription.
  • Refunds. Purchases are non-refundable except as provided by the refund policies of Apple or Google or as required by applicable law. Refund requests for in-app purchases must be directed to the store through which you purchased.
  • Price changes. If we change the price of your subscription, the new price applies from your next renewal after reasonable advance notice, and you can cancel before it takes effect.
  • Usage allowances. AI credits and similar allowances reset as described in the app, do not roll over unless stated, have no cash value, and may be adjusted prospectively to maintain service quality.
  • Free tier and advertising. The free tier is supported by in-app advertising; paid tiers are ad-free.
  • Taxes. Prices may be subject to taxes collected by the applicable store.

6. Your Content and Data

You own your content. You retain all rights to the information and materials you submit to the Services and the documents you generate for your own use ("Your Content"). You grant 9 Wait a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Your Content solely as needed to provide, secure, maintain, and improve the Services, to produce the outputs you request, and as otherwise described in our Privacy Policy. This license ends when Your Content is deleted from the Services, except for de-identified data as described below.

We may create and use aggregated and de-identified data derived from the Services, including benchmark statistics computed from cohorts of at least five businesses, for any lawful purpose, provided it does not identify you or your business. You represent that you have the rights necessary to submit Your Content, that it is accurate to the best of your knowledge, and that it does not violate law or third-party rights. The quality of outputs depends on the accuracy of your inputs. Do not submit information you are not permitted to share, and do not enter special categories of personal data about identifiable individuals.

7. Acceptable Use

You agree not to, and not to permit anyone to:

  • Use the Services in violation of law, these Terms, or the rights of others;
  • Copy, resell, sublicense, rent, or provide the Services to third parties as a service bureau, or use the Services to build a competing product;
  • Reverse engineer, decompile, or attempt to extract source code, models, weights, prompts, or non-public data from the Services, except where such restriction is prohibited by law;
  • Circumvent usage limits, security measures, or the benchmarking cohort protections, or probe benchmarks to attempt to identify any business;
  • Use automated means to scrape or bulk-extract data from the Services;
  • Upload malicious code or interfere with the operation or integrity of the Services;
  • Misrepresent AI-generated outputs as audited, certified, or professionally prepared, or use outputs to deceive or defraud any person;
  • Share your account credentials or use another user’s account without authorization.

We may investigate violations and may suspend or terminate accounts engaged in them.

8. Intellectual Property; Feedback

The Services, including all software, models, scoring methodologies, designs, text, graphics, and the ExitPulse name and logos, are owned by 9 Wait LLC or its licensors and are protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are granted to you. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

9. Third-Party Services

The Services interoperate with third-party services, including the Apple App Store, Google Play, billing and subscription infrastructure, advertising providers on the free tier, and AI model providers. Third-party services are governed by their own terms and privacy policies, and 9 Wait is not responsible for them. Links from the Services do not imply endorsement.

10. Apple App Store Additional Terms

If you use the ExitPulse iOS app, the following also apply: these Terms are between you and 9 Wait only, not Apple, and Apple is not responsible for the app or its content. Your license is limited to use of the app on Apple-branded devices you own or control, as permitted by the App Store Terms of Service. Apple has no obligation to furnish maintenance or support for the app. In the event the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, and to the maximum extent permitted by law Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, and consumer protection claims, or any third-party claim that the app infringes intellectual property rights. You represent that you are not located in a country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

11. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to the Services if you materially breach these Terms, if required by law, or if we discontinue the Services, in which case we will provide reasonable notice where practicable. Upon termination, your license to use the Services ends; Sections 4, 6 (with respect to de-identified data), 8, and 12 through 17 survive. Deletion of your data is handled as described in the Privacy Policy and at https://exitpulse.co/account-deletion. Termination does not entitle you to a refund except as required by law or the applicable store policy.

12. Disclaimers

THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, 9 WAIT DOES NOT WARRANT THAT ANY VALUATION, SCORE, BENCHMARK, OR GENERATED DOCUMENT IS ACCURATE, COMPLETE, OR SUITABLE FOR ANY TRANSACTION, OR THAT USE OF THE SERVICES WILL RESULT IN ANY PARTICULAR OUTCOME. THE ACKNOWLEDGMENTS AND WAIVER IN SECTION 4 ARE PART OF THESE DISCLAIMERS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL 9 WAIT OR ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS VALUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; AND (B) 9 WAIT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO 9 WAIT FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS (USD $100). THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

14. Indemnification

You will defend, indemnify, and hold harmless 9 Wait and its members, officers, employees, and contractors from and against claims, damages, liabilities, and reasonable costs (including attorneys’ fees) arising out of Your Content, your use of the Services in violation of these Terms or law, your distribution of any output to third parties, or your violation of any third-party rights. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

15. Dispute Resolution: Arbitration and Class Action Waiver

Please read this section carefully; it affects your legal rights. Before filing a claim, you agree to first contact us at exit9pulse@gmail.com with a written description of the dispute and give us 30 days to try to resolve it informally.

Except for the carve-outs below, any dispute arising out of or relating to the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in English, by a single arbitrator, by videoconference or by written submissions, or in the county where you reside if an in-person hearing is required. The Federal Arbitration Act governs this section. Payment of filing and arbitrator fees will follow the AAA rules; if your claim is for less than USD $10,000 and is not frivolous, we will not seek to recover our fees and costs from you.

Class action waiver. Disputes will be resolved only on an individual basis. Neither you nor 9 Wait may participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

Carve-outs. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by emailing exit9pulse@gmail.com within 30 days of first accepting these Terms, with the subject "Arbitration Opt-Out" and your account email. Opting out does not affect any other part of these Terms.

16. Governing Law and Venue

These Terms and any dispute are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict of laws rules, except that the Federal Arbitration Act governs Section 15. For any dispute not subject to arbitration, you and 9 Wait consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware. Nothing in this section deprives you of mandatory consumer protections of the jurisdiction where you reside.

17. General

  • Changes to these Terms. We may modify these Terms at any time in our sole discretion. Updated Terms will be posted at https://exitpulse.co/terms with a new effective date and are effective upon posting unless stated otherwise. It is your responsibility to review these Terms each time you use the Services, and your continued use after an update constitutes acceptance of the updated Terms. For material changes we may also provide notice, such as an in-app message or an email, but posting the updated Terms is sufficient notice. If you do not agree to a change, your sole remedy is to stop using the Services and cancel any subscription before the change applies to you. Changes apply prospectively.
  • Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
  • Severability and waiver. If any provision is found unenforceable, the remainder stays in effect, and the provision will be enforced to the maximum extent permitted. A failure to enforce a provision is not a waiver.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Export and sanctions. You may not use the Services in violation of U.S. export control or sanctions laws.
  • Entire agreement. These Terms, together with the Privacy Policy and any terms presented at purchase, are the entire agreement between you and 9 Wait regarding the Services and supersede prior agreements on that subject.

18. Contact

9 Wait LLC (ExitPulse)

United States

Email: exit9pulse@gmail.com

Account deletion: https://exitpulse.co/account-deletion

A mailing address for legal notices is available on request.